Any online order maybe cancelled within 7 days with no cancellation fee. After 7 days, and manufacturing of your order has begun, a cancellation fee equal to 25% of the total order will be charged. If your order is cancelled after it has been shipped, then, the cancellation fee can be up to 50% of the total order. For order cancellations or changes please email firstname.lastname@example.org or call +1(760)-471-5208.
Our furniture is handcrafted out of solid woods, slight irregularities or imperfections are part of the beauty of rustic style furniture. We guarantee everything to NOT be perfect! If you do need to return your purchase, please contact Rustic Home within 7 days of delivery at (760) 471-5208. The items may be returned for full refund or credit towards another product. Shipping charges and/or return shipping charges are non-refundable. Customer is responsible for all costs and arrangements of any and all returned merchandise, including delivery. All items must be returned in the same condition as when they left the warehouse.
All merchandise is carefully inspected prior to packaging and shipment. In the rare case of damage, we will ensure that you receive a new replacement of your product at no charge to you. There is no refund on damaged merchandise, only replacement of the same item. All damages must be reported within 48 hours of delivery or it will be considered in-home damage and not eligible for replacement. Please call 3109262323 to reports any damages. You will need to email a photo of the damage and Rustic Home will then issue a shipping label to return the merchandise.
Rustic Home warrants to the consumer who makes the original purchase of its products, that it is free from defects in workmanship, material and construction for one year from the date of purchase. In the event that a defect is found, Rustic Home will either replace components of the item (parts), replace the item, substitute a different item, or offer a fair resolution. Rustic Home will make the decision of which course of action is the best remedy for the consumer. The original sales receipt showing purchase date and terms of sale is required for any warranty claims. This warranty is not transferable.This warranty applies under conditions of normal use and reasonable use. It does not apply to defects that result from negligence, misuse, abuse, acts of God, accidents, or commercial use, discoloration from light, abnormal wear and tear, fading, damages caused by chemicals or caused by freight handling and/or transportation. Fine hairline cracks are part of the normal aging process of wood and are not defects covered by this warranty.
Standard delivery time is 4 weeks. This time frame is subject to change and cannot be guaranteed. The increase in U.S. Customs Security or shipping line issues can occasionally create circumstances beyond the control of Rustic Home which could cause additional delays. We will keep you updated on the progress of your order. Tracking of your items gets activated only when it is picked up by our freight carrier. Delivery to Continental U.S. and Canada only. For additional shipping questions please call (760)471-5208.
Rustic Home will not sell or rent any information that has been given to us by the customer for the sole purpose of ordering and delivering merchandise.